Privacy Policy

1. Who We Are

Hanoi Drip Coffee ("Hanoi Drip", "we", "us", or "our") operates the website at hanoidrip.coffee and three café locations in Metro Vancouver, British Columbia, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our membership program, or contact us.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name and email address when you subscribe to our newsletter or submit a wholesale inquiry.
• Business information — business name, city, province, and website when you submit a wholesale inquiry.
• Membership data — account details managed through our third-party membership platform (Restaurant Growth). Please review their privacy policy for details on how they handle your data.
• Communications — messages you send us via email or our contact form.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URL, through standard web server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Send you our newsletter and blog updates (only if you subscribed).
• Respond to wholesale inquiries and follow up on applications.
• Improve our website content and user experience.
• Comply with legal obligations under applicable Canadian law, including PIPEDA.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Newsletter Subscriptions

If you subscribe to our newsletter, we store your email address and the date of subscription. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by emailing us at hello@hanoidrip.coffee. We will remove your address from our mailing list within 10 business days of your request.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site. This includes anonymous analytics data (page views, session duration, referral source). We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

6. Data Retention

We retain newsletter subscriber data for as long as you remain subscribed, plus 30 days after unsubscription. Wholesale inquiry data is retained for up to 24 months for follow-up purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent to our use of your information at any time.

To exercise any of these rights, please contact us at hello@hanoidrip.coffee.

8. Third-Party Services

Our website and operations use the following third-party services that may process your data: Restaurant Growth (membership program), DoorDash (delivery orders), and standard web hosting and analytics providers. Each of these services has its own privacy policy governing their data practices.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: